Faq

Frequently Asked Questions

Our primary service areas are Ottawa, Montreal, and the Greater Toronto Area. While these are our main areas of operation, we’re not limited to these locations.

We also occasionally extend our services to the United States and Western Canada, particularly for special events and shows. Please feel free to reach out to us to discuss the specifics of your project, regardless of the location.

Our photography services include both digital and film photography. Digital photography allows us to capture high-resolution, vivid images, while our film photography service caters to those who appreciate the timeless aesthetic and unique qualities that only film can provide.

Our videography services are equally versatile. We capture dynamic, high-quality videos that bring your vehicles to life, showing them in motion and highlighting their best features. Additionally, we offer aerial drone videography, which provides a stunning bird’s-eye view of your vehicles and the surrounding landscape, creating an impressive cinematic experience.

Our turnaround time for delivering final photos and videos depends on the nature and scope of the project. Typically, for photography services, you can expect to receive your professionally edited digital images within 1-2 weeks after the shoot. For videography services, due to the more complex editing and post-production process, the completed video is usually ready in 2-3 weeks.

However, please note that the timeline can vary depending on the specifics of your project, such as the number of photos or length of the video, the level of editing required, and our current workload. We always strive to deliver high-quality work as quickly as possible, and we will provide you with a more precise timeline during our consultation.

The final images from our photo shoots are typically delivered in high-resolution JPEG format, which offers excellent quality while keeping file sizes manageable. If you require the images in another format such as TIFF or RAW, we can certainly accommodate that.

As for videos, we deliver them in MP4 format, which is widely compatible with various devices and platforms. If you require a different format, such as MOV or AVI, we can provide that as well.

Please note that the specifics of the file formats can be discussed and agreed upon during our pre-shoot consultation to ensure they meet your needs and are suitable for your intended use.

The final images and videos will be delivered digitally through a secure online platform, such as a password-protected gallery or cloud storage, from which you can download them at your convenience. This method ensures a quick, secure, and efficient delivery, no matter your location.

If your project requires a physical medium such as a DVD, Blu-ray, or USB flash drive, that can be arranged as well, though shipping costs may apply. We always strive to ensure that the delivery method is convenient and satisfactory for our clients, and we’re more than happy to discuss any specific delivery preferences you may have during our consultation

Getting in touch with us for a quote is easy and straightforward. You can reach out to us via email, phone, or our website’s contact form. Once we receive your request, we’ll arrange a consultation to discuss the specifics of your project. We’ll then provide you with a comprehensive quote that outlines the cost and scope of our services tailored to your project.

Absolutely, we offer retouching and editing services for both our photography and videography services.

For photography, our basic retouching includes color correction, exposure adjustment, and minor touch-ups to ensure each photo captures your vehicle in the best light possible. For more extensive editing, such as removing objects from the background or advanced photo manipulation, we are capable of accommodating these needs, although it may incur additional charges.

Regarding videography, our basic editing includes assembling the footage into a cohesive narrative, adding music if desired, and basic color grading. If you need more complex editing such as motion graphics, special effects, or sound design, we can certainly provide these services, although additional fees may apply.

We fully understand that unforeseen circumstances may require the cancellation or rescheduling of a shoot. We aim to be as accommodating as possible. For cancellations or reschedules, we request at least 48 hours notice.

If a cancellation is made with less than 48 hours notice, we retain the deposit as a cancellation fee. We always recommend rescheduling over cancelling, as we are committed to providing our services and fulfilling your needs.

Given the nature of our work and the potential for scheduling conflicts, we recommend booking our services at least 2-3 weeks in advance. This timeframe allows for adequate preparation, site evaluation, and other necessary arrangements. However, we always try to accommodate last-minute bookings if our schedule permits.

Your vehicle should be thoroughly cleaned and polished to ensure it looks its best under the camera. The interior should also be tidy, and personal belongings should be removed.

Please ensure that any specific features of the vehicle you’d like highlighted are cleaned and functioning properly. All these preparations help us capture your vehicle at its absolute best.

Yes, we specialize in providing comprehensive commercial photography and videography services to a variety of businesses. Whether you’re a car dealership looking for high-quality images of your inventory for marketing, a body shop needing before and after shots of your work, or a vehicle manufacturer wanting promotional videos of your latest models, we have the experience and skills to deliver.

Yes, we do offer aerial videography services. This service uses drone technology to capture stunning overhead and panoramic views of your vehicle or event, adding a unique and dynamic perspective to your visual content.

As for location limitations, drone operation is subject to regulations set by the Federal Aviation Administration in the U.S. and Transport Canada in Canada. These rules generally restrict drone use near airports, in heavily populated areas, or at certain heights. However, we ensure to always adhere to these regulations and prioritize safety above all.

Before each project, we conduct a thorough assessment of the proposed shooting location to determine its suitability for drone use. If drone operation isn’t possible at a specific location due to these regulations, we’ll communicate this beforehand and work with you to find an alternative solution or location to achieve your desired results.

Absolutely. We understand that budgetary constraints are a reality of doing business, and we’re committed to delivering the best possible results within those boundaries. During our initial consultation, we’ll discuss your budget in depth and work out a strategy to ensure you get the most bang for your buck.

Your input and direction are not just welcome, but highly encouraged. After all, nobody understands your vision for the project better than you. We’ll maintain open lines of communication throughout the shoot, and you’re welcome to provide real-time feedback. Our goal is to ensure the final product is exactly what you envisioned, if not better.

Indeed, our services extend beyond just cars. We’re passionate about all types of vehicles, including motorcycles, trucks, and classic cars. Each type of vehicle presents unique features and challenges, and we have the experience to handle them all. We’ll work with you to highlight the best features of your vehicle, regardless of its type.

We always monitor the weather forecasts closely in the days leading up to an outdoor shoot. If adverse weather conditions are expected, we’ll discuss the situation with you. Depending on the circumstances, we may recommend rescheduling the shoot or moving to an alternative indoor location. 

Yes, we do. We greatly value our relationships with repeat clients and those who enter into long-term contracts with us. Discounts and special rates for these clients are one of the ways we show our appreciation. The specifics of these discounts are dependent on the scope and frequency of the projects and can be discussed during our consultation.

Contact Info

Email Us

contact@focalfolks.com

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+1 613 707 9628

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